Frequently Asked Questions

Making an order with PetShop.co.uk is very simple. Find the products you would like to order using either the search bar or the navigation bar at the top, add them to your cart, and then checkout.

PetShop.co.uk offers the world's first SMS pet food re-ordering service. Place an order on PetShop.co.uk and make sure you have your correct mobile number assigned to your account. Depending on how much food you previously ordered, we will send a text either 4 or 8 weeks after your order date asking if you would like a repeat. Reply Woof, Meow, Neigh or Tweet depending on your pet and we will process and deliver your order automatically.

Yes. If you wish to make an order over the phone simply call us on 01789 205095 and we will happily place your order for you, as well as answering any questions you may have.

Bottomless Bowl is a subscription service designed to provide maximum convenience, saving you time, carrying heavy pet supplies and money. You can find full details on our Bottomless Bowl page.

On the product you would like to arrange regular delivery for, select the Subscribe & Save option and specify a delivery frequency of up to 16 weeks. On some brands extra discounts are available when choosing Bottomless Bowl, shown on the individual product page. You can also call us to arrange Bottomless Bowl for products of your choice over the phone.

You can access, amend or change your Bottomless Bowl from your account at any time. Full details are available on our Bottomless Bowl page.

Sign into your account and go to Your Bottomless Bowl. Select Manage Bottomless Bowl and click Edit next to the product you want to change. Here you can update the volume, frequency and next order date. Click Save to confirm, and you'll see the updated information under the Your Bottomless Bowl tab.

Sign into your account and go to Your Bottomless Bowl. Select Manage Bottomless Bowl and click Edit next to the product you want to cancel. At the bottom of the page tick the box labelled Inactive and click Save. Do not click Cancel, as this will cancel your changes rather than the subscription.

We stock over 14,000 products and you can see whether an item is in stock on the product page. On the rare occasion we have sold out, we can offer a full refund or source the product from our other wholesalers at the earliest opportunity.

We accept all major cards including Maestro, Visa, American Express and Mastercard. You can pay via our website or by phone. We do not currently accept PayPal.

If your order has not yet been picked by our warehouse team, call or email us within at least 48 hours of placing your order to change or cancel it for a full refund. If the item has already been picked, you can refuse delivery and it will be returned to us, though a £12 return fee will apply. See our Delivery & Returns page for more detail.

Once your order has been fulfilled you will receive an email with your tracking number and a link to follow your delivery. You can also track your order via the account section of the website.

You should expect your delivery within 5 working days from the date it was placed, or within 3 working days if you have selected the express shipping option.

All parcels have a leave safe policy and are packed with rain-resistant packaging so they can be left safely. Our couriers make 3 delivery attempts before taking a parcel to their depot. You can also specify delivery instructions at checkout, such as leaving the parcel with a neighbour or at a specific location.

If your item does not arrive within 72 hours of being dispatched, please email bark@petshop.co.uk or call us with your order number and we will investigate with our courier. If the courier is at fault we will send out a replacement immediately. See our Terms and Conditions page for more detail.

We have a 365 day return policy. Simply post the item back to us at: PetShopBowl Ltd, Unit A5 Precision Business Park, 100 Masons Road, Stratford Upon Avon, Warwickshire, CV37 9BY.

If you are dissatisfied with any item for any reason, you may return it within 365 days of receiving it in its original condition and we will reimburse the full value of the item. You are responsible for the cost of returning the item. If you received free delivery, your refund will be minus the outgoing postage charge of £6.00.

Call or email us on 01789 205095. Leave the parcel in the exact condition it arrived and post it back to us, or we will arrange collection. We will send you the correct item immediately.

All items we send are fully insured. If your order is damaged or stolen, call us on 01789 205095 or email bark@petshop.co.uk immediately. If damaged, please take photos of the parcel in the condition it arrived and email them to us. Once we receive the photos we will send a replacement at no extra charge.

A complete food is a fully balanced pet food that contains all the essential vitamins and minerals needed to ensure the overall health and condition of your pet.

Kibble is a word for ground meal shaped into pellets and used for pet foods.

Hypoallergenic means that the pet food is far less likely to cause or trigger allergies in your dog. It can be helpful to think of it as anti-allergy food.

The easiest way to estimate how long a bag will last is: amount of grams in the bag divided by the average grams you feed per day equals the number of days the bag will last.

We would not recommend this. Puppies need higher levels of calcium for bone growth, protein for healthy muscle tissue, and specific nutrients to support their rapid development. Adult food is formulated for the nutritional needs of adult dogs, not puppies.

It really comes down to preference. Wet food can be a great source of hydration while dry food is convenient and good for dental health. A mixture of both can work very well, though either wet or dry food alone are both healthy options.

Feeding your pet dry food is a great way to support healthy teeth, as chewing the pellets helps reduce the build-up of dental plaque and tartar. Dental treats are also very effective, with Dentastix being a popular choice for dogs.

To support a healthy coat and skin, feed your pet a balanced and nutritious diet, groom them regularly, and keep them clean with appropriate shampoos and regular washes.

If your dog or cat has gained weight to the point where it is affecting their health, a light or weight management food is a great option. We stock a wide range of weight management foods for both dogs and cats.

Breed-specific diets are formulated with ingredients tailored to a particular breed's needs, for example kibble adapted to the jaw shape of a Chihuahua. They have their benefits but are not essential. It is equally healthy to feed your dog a standard complete food. The choice comes down to your dog's individual needs and your preference.

Veterinary diets are scientifically formulated foods recommended by vets for pets with specific health conditions, such as renal problems or digestive sensitivities. They are tailored to provide optimum nutritional support for those conditions. We stock a range of veterinary diets including Hills, Eukanuba and Dechra Specific.

Feeding a diet appropriate to your dog's life stage ensures they receive the right balance of nutrients at each stage of their life. Puppy foods contain higher levels of protein, fat, calcium and phosphorous to support rapid growth. Adult foods provide balanced nutrition for dogs in their prime. Senior diets typically contain lower fat levels to prevent weight gain, along with antioxidants and moderate protein levels to maintain muscle mass without overworking the kidneys.

We do not recommend feeding a cat dog food. Cats and dogs have very different nutritional needs and should eat foods formulated specifically for them. An occasional nibble from a dog's bowl will not cause harm, but dog food should not be used as a regular diet for cats.

Regular flea treatment is important to protect your pet from parasites encountered during walks and even in your garden. We stock a wide range of flea treatments including Frontline, Advantage, Bob Martin, Johnsons and Beaphar. For more information, see our flea treatment range.